Building self confidence (Attitude) when using the phone
	Answer calls delightfully and professionally
	Improve Active Listening Skills
	Use the right language on the phone
	Turn an angry customer into an opportunity
	Asking the right questions to get the best results
	Managing Objections easily with Success Formulas
	Plan outbound calls for maximum results and productivity
	Make your phone a profit centre
	Build rapport on telephone
	Communicate with clients of different personality styles
	The Fundamentals of "Customer First" selling
	4 Keys to keeping the conversation going and heading in the right direction
	Maximise use of e-mail addresses
	How to ask for the business on the phone to increase sales and profits
	5 Vitamins you must take before you pick up the phone
	Approach the sale from the buyers perspective
	and much much more

	Anyone who makes outgoing sales calls
	Anyone who receives incoming sales enquiries
	Anyone who is in a sales career
	Salespeople
	Business Owners
	Anyone who relies on the phone for a percentage of their income
	Anyone who needs to get face-to-face to sell their product/services

	Over 8 hours of easy to use effective skills/techniques
	A comprehensive participant's workbook covering all the training materials
	A certificate of achievement for competencies covered
	Lunch and complimentary refreshments included
	Guaranteed improved productivity and effectiveness

Tuition
Normal: $395
Early bird: $195
Special rates for groups of 5 plus.

Upcoming Training Dates

Please call (02) 9700 9333 for next convenient date.

Testimonials

The program has proved to be beneficial for me not only with telephone enquiries but also in negotiations. My face-to-face opportunities have increased which is pleasing. Thank you for an enjoyable summer. Kevin Stanley, Collins Honda, NSW

The program highlighted the need to be helpful and offer the client what they want. By doing so it gives us a better opportunity in organising a meeting together.
Shaun Donaldson, Barry Bourke Motors, Victoria