1 Day
Customer Service Workshop
- Customer Care College - All New 2009!
Discover a competitive edge
In
today's challenging business world, excellent customer
service and support for your customers will create
your foundation to business success. Over 85% of
your teams success comes down to its ability to
communicate - on the phone, face to face, by email,
letter, fax or non verbally through their body language.
The reasons for poor customer service and poor communication are many:
 |
Poor
attitude |
|
short
staffed |
|
over
worked |
|
constant
change |
|
too
many new products |
|
no regular training |
Stronger customer service support teams with better
communication skills and the ability to deliver
total customer care every time with good attitude
and pride will catapult any business success.
Australian Salesmasters Training Company has a long and proven history
as a valuable resource in providing customer service training through its Customer Care College.
Who
should attend?
|
Customer
Service Team Members |
|
Customer
Service Team Supervisors |
|
Departmental
Managers |
|
Business
Owners |
|
Anyone
who speaks to customers |
|
Self
employed people. |
Course highlights
Proven ways on how to Develop a Winning Professional Attitude
|
The
Vitamins for Success |
|
Qualities
and Traits of a Customer Service Professional |
|
How
can I become a Professional |
Easy ways on how to be an effective Team Player
|
Traits
of a team player |
|
Communication
types and skills |
|
Areas
we communicate in |
|
Winning
Words/Phrases |
|
Listening
Skills |
|
Questions
are the answers |
Guaranteed methods on understanding Customer Service
|
Rejection
or retention |
|
What
is a customer? |
|
What
do they want? |
|
Types
of customers |
|
Tips
on retaining customers |
|
What
can you do to get them back? |
Professional techniques on how to Give Total Customer Care
|
10-10-10
Formula
|
|
Statistics
you must be aware of |
|
How
to handle customer complaints |
|
How
to offer more------more easily |
|
10
tips on having more time in your day |
Powerful benefits you will gain - Learning Outcomes
|
Become
a better team member |
|
Improved
customer service skills |
|
Enhanced
communication skills |
|
Renewed
sense of pride and commitment |
|
More
satisfied customers |
|
Increase
sales through better service |
|
Improved
effectiveness |
|
Better
self image |
|
More
effective team members |
|
Positive
professional attitude |
|
Increased
productivity |
|
Practical
skills in handling adversity |
|
Ability
to ask for the business ----in a non pressure
manner |
Tuition Includes:
|
Comprehensive
Workshop Manual |
|
Certificate
of Attainment from The College of Customer
Care RTO #6854 |
|
Complimentary
morning tea, lunch and afternoon tea |
|
An
atmosphere of fun where real learning takes
place |
|
Ability
to network ideas with other customer service
professionals |
|
Small class size allowing individual attention |
Tuition
Normal: $495
Early bird: $395
Special rates for groups of 5 plus
Upcoming
Training Dates - Book Now!
| Sydney |
|
| To be advised. |
 |
| |
|
| Melbourne |
|
| To be advised. |
|
| |
|
| Brisbane |
|
| To be advised. |
|
| |
|
| Please
call (02) 9700 9333 for next convenient date. |
|
Testimonials
"Excellent people skills!! Made everyone feel
comfortable"
Susan Stojanovski, SDV Australia
"Friendly, puts everyone at ease, humorous,
made it really interesting"
Melona Boerma, Car Kleen Australia
"David is a great teacher and keeps interest
up .."
Anthony Long, Oceania
"He's great fun, involves everyone"
Heather Broadhead, Lindt + Sprungli
"Excellent day....many new points made and some
old ones revised"
Russ McBurnie, Ocean Ford
"Very interesting, education, correcting and
motivating"
Christopher Lancaster, Sunshine Television
Network
"It was an excellent day and a good battery recharge"
Ken Ellis, Wide Bay Tile Centre
Delivery
Methodology
All our programs through "The College of Customer
Care" use Accelerated Learning Techniques.
Accelerated Learning Techniques accelerate the learning
process by being - multi sensory
|
multi
sensory |
|
multi
intelligence |
Accelerated Learning is the use of music, colour,
emotion, play and creativity to involve the participant
and enliven the learning experience.
Exciting Audio, Video, CD and
DVD support materials
The College of Customer Care has a full range of
Australian produced adult Learning Programs available.
Please ask for one of our complimentary catalogues
or go to our online shop for product descriptions. |
