| CERTIFICATE IV IN RETAIL MANAGEMENT (WRR40102) |
| Requiring 12 units for the qualification (6 core units and 6 elective units). |
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| Certificate IV in Retail Management has been designed to develop the first line management skills of those working in the retail industry. It applies to those who are managing a small retail outlet, or a section or department within a larger retail store. |
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| 6 core units are: |
| WRR02B (CORE) MANAGE SALES AND SERVICES DELIVERY |
- Monitor and manage, maintain and improve operations
- Negotiate supply of goods
- Establish customer requirements
- Provide a productive environment
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| WRRPM1B (CORE) ADMINISTER HUMAN RESOURCES POLICY |
- Implement staffing level policies and procedures
- Monitor and appraise staff performance in line with store policy
- Implement policies and procedures and counsel team members according to store policy
- Apply strategies to identify and minimise industrial relations problems
- Develop and implement training plans to meet instore needs
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| WRRPL1B (CORE) MANAGE FINANCIAL RESOURCES |
- Control costs
- Control budget
- Propose expenditure
- Maintain store accouting systems
- Prepare store sales budgets
- Negotiate budgets
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| WRRPM3B (CORE) LEAD AND MANAGE PEOPLE |
- Lead team members by example
- Develop and communicate team objectives
- Develop and improve work teams to maintain performance
- Employ self development strategies to monitor and improve performance
- Delegate responsibility and authority for nominated tasks to team members
- Consult with team members to reach decisions
- Support team members to achieve store plans and targets
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| WRR01B (CORE) MANAGE MERCHANDISE AND STORE PRESENTATION |
- Manage store merchandising
- Plan and manage business store advertising and promotions
- Manage store pricing policies
- Plan and manage housekeeping
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| WRR03B (CORE) PROVIDE A SAFE WORKING ENVIRONMENT |
- Develop policies to establish and maintain a safe working environment
- Facilitate staff consultation and information processes
- Develop risk identification and assessment procedures
- Develop risk control measures
- Develop procedures for specified events
- Organise OHS training
- Evaluate OHS policies and procedures
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| 6 elective units are: |
| WRR09A (ELECTIVE) LEAD A WORK TEAM TO FOSTER INNOVATION |
- Organise teams to maximise innovation
- Organise work assignments within team to facilitate innovative work practicws
- Provide guidance anc coaching to team members on innovation in the workplace
- Provide a model of innovative work practice
- Monitor the team's ongoing use of innovative work practices
- Provide feedback on the use of innovative work skills
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| WRR010A (ELECTIVE) CREATE AN INNOVATIVE WORK ENVIRONMENT |
- Implement work practices and proceduresto support innovation
- Implement management practices to support innovation
- Promote innovation in the workplace
- Create a physical environment which supports innovation
- Provide information and learning opportunities to foster innovation
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| WRR011A (ELECTIVE) SET UP SYSTEMS TO SUPPORT INNOVATION |
- Conduct research into organisation systems
- Generate innovative system options
- Develop plan for the innovative system
- Trial the innovative work system
- Review the trial of the innovative system
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| WRR014A (ELECTIVE) MANAGE RETAIL BRANDS ONLINE |
- Manage retail brands online
- Enhance online brand value
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| BSBFLM406A (ELECTIVE) IMPLEMENT WORKPLACE INFORMATION SYSTEM |
- Identify and source information needs.
- Collect, analyse and report information.
- Implement information systems.
- Prepare business plan/budgets.
- Prepare resource proposals.
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| BSBFLM409A (ELECTIVE) IMPLEMENT CONTINUOUS IMPROVEMENT |
- Develop strategies to ensure that personnel are actively encouraged and supported to participate in decision-making processes, and to assume responsibility and exercise initiative in the continuous improvement of the organisation
- Establish systems to ensure that the organisation's continuous improvement processes are communicated to all stakeholders
- Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes
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