| CERTIFICATE II IN FLORISTRY (WRF20104) |
| |
Certificate II in Floristry has been designed to apply to those wishing to develop the skills and knowledge to work as a sales assistant and produce basic displays in a florist shop or studio. |
| Likely functions within the floristry industry for those who achieve this level of qualification include working within clearly defined contexts and under supervision. This Certificate equips learners to carry out a range of routine tasks and develop accountability, autonomy and skills in collaborating with others. |
Job Description
Employees assist the florist with preparation of flower arrangements, and sell flowers, indoor plants and accessories such as vases and baskets. |
| Note: the minimum age of enrolment for this course is 18 years of age. |
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| 15 units are required for the qualification (14 core units and 1 elective unit). |
| 14 core units are: |
| WRF0201B (CORE) PROVIDE SERVICE TO FLORISTRY CUSTOMERS |
• Deliver service to
customers.
• Respond to customer complaints.
• Take orders for stock and merchandise and services.
• Identify customer special requirements. |
| |
| WRF0202B
(CORE) CARE FOR FLORISTRY STOCK AND MERCHANDISE |
• Identify and select
flower and plant materials.
• Monitor the quality of incoming flowers and
plant materials.
• Prepare and condition flowers and plant materials.
• Monitor and maintain the condition and appearance
of flower and plant materials.
• Monitor and maintain the condition and appearance
of floristry stock and merchandise |
| |
| WRF0203B
(CORE) PREPARE AND DISPLAY FLORISTRY STOCK |
• Prepare and clean
display, items, stock and merchandise, storage
and display
areas.
• Place and arrange stock and merchandise.
• Prepare and arrange display labels / tickets.
• Maintain floral displays.
• Protect stock and merchandise. |
| |
| WRF0204B
(CORE) ASSEMBLE AND PREPARE FLORISTRY PRODUCTS |
• Identify
job requirements.
• Select flower and plant materials and ancillary
items.
• Prepare floristry products.
• Assemble and hand tie flower and plant materials.
• Wire flower and plant materials.
• Present flower and plant materials in a base
medium.
• Present floral design |
| |
| WRRCA1B
(CORE) OPERATE RETAIL EQUIPMENT |
• Maintain retail equipment.
• Apply keyboard skills.
• Operate data entry equipment. |
| |
| WRRCS1B
(CORE) COMMUNICATE IN THE WORKPLACE |
• Establish
contact with customers.
• Process information.
• Work in a team.
• Maintain personal presentation.
• Follow routine instructions
• Read and interpret retail documents
• Use numbers in the workplace. |
| |
| WRRCS2B
(CORE) APPLY POINT OF SALE HANDLING PROCEDURES |
• Operate point of sale
equipment.
• Perform point of sale transactions.
• Complete sales.
• Wrap and pack goods. |
| |
| WRRER1B
(CORE) WORK EFFECTIVELY IN A RETAIL ENVIRONMENT |
• Act responsibly.
• Act in a non-discriminatory manner.
• Identify the award / agreement. |
| |
| WRRF1B
(CORE) BALANCE REGISTER / TERMINAL |
• Remove
takings from register / terminal.
• Reconcile takings. |
| |
| WRRI1B
(CORE) PERFORM STOCK CONTROL PROCEDURES |
• Receive
and process incoming goods.
• Rotate stock.
• Participate in stock take.
• Reorder stock.
• Dispatch goods. |
| |
| WRRLP1B
(CORE) APPLY SAFE WORKING PRACTICES |
• Observe
basic safety procedures.
• Observe basic emergency procedures. |
| |
| WRRLP2B
(CORE) MINIMISE THEFT |
• Apply
routine shop / studio / warehouse security.
• Minimise theft. |
| |
| WRRM2B
(CORE) PERFORM ROUTINE HOUSEKEEPING DUTIES |
• Organise
work area.
• Clean work area. |
| |
| WRRS1B
(CORE) SELL PRODUCTS AND SERVICES |
• Apply
product knowledge.
• Approach customer.
• Gather information.
• Sell benefits.
• Overcome objections.
• Close sale.
• Maximise sales opportunities |
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| 1 elective unit is: |
| RTC2016A
(ELECTIVE) RECOGNISE PLANTS |
• Prepare
for plant recognition.
• Recognise specified plants.
• Complete recognition of plants. |
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