Required Units
Common Business Units
Certificate II
Retail Operations
Certificate III
Retail Operations
Certificate III
Retail Operations (Sales)
Certificate III
Retail Operations (Customer Service)
Certicate II in Automotive Sales
Certificate III in Automotive Sales
Certificate III in Automotive Sales - Vehicle
Certificate IV Automotive Management
Certificate III in Business
Certificate III in Business (Administration)
Certificate III in Business (Sales)
Certificate IV in Business
Certificate III in Competitive Manufacturing
Certificate IV in Competitive Manufacturing
Certificate II in Transport and Distribution
Certificate III in Transport and Distribution
Certificate III in Business Frontline Management
Certificate IV in Business Frontline Management
Certificate IV Retail Management
Certificate IV Customer Contact
Certificate IV Property (Real Estate)
Certificate of Registration
12 CPD Points in one day
Certificate II in Floristry
Certificate III in Floristry
 
 
 
 
 

CERTIFICATE III IN TRANSPORT AND DISTRIBUTION (TDT30102)
Requiring 21 units for the qualification (Warehousing and Storage):
 
This is a general qualification for the warehousing and storage industry. Successful completion will require competency in units that relate to work defined as aligned in AQF Level 3.
Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures within known time restraints.

TDTF197B FOLLOW OH & S PROCEDURES
  This unit involves the skills and knowledge required to follow and apply OH&S procedures when carrying out work activities, including identifying and following workplace procedures for hazard identification and risk control, contributing to arrangements for the management of occupational health and safety, and completing occupational health and safety records.
 
  • Follow workplace procedures for hazard identification and risk control.
  • Contribute to arrangements for the management of occupational health and safety.
  • Complete occupational health and safety records.
   
TDTF297B CONDUCT HOUSEKEEPING ACTIVITIES
 

This unit involves the skills and knowledge required to conduct housekeeping activities in the workplace, including identifying required housekeeping requirements, procedures and resources for different areas of the workplace, monitoring and maintaining cleanliness and tidiness in the workplace, and completing assigned housekeeping tasks.
 
  • Identify the housekeeping requirements procedures, and resources of different areas of the workplace.
  • Monitor and maintain cleanliness and tideness in the workplace.
  • Complete assigned housekeeping duties.
   
TDTA197B SECURE CARGO
  This unit involves the skills and knowledge required to secure cargo including preparing to secure cargo/containers, lashing and unlashing cargo, protecting cargo from weather, and packing and unpacking cargo. It may apply in cargo securing contexts in the stevedoring, transport, distribution and allied industries.
 
  • Prepare to secure cargo/containers.
  • Lash and unlash cargo.
  • Protect cargo from weather.
   
TDTD497B LOAD AND UNLOAD GOODS/CARGO
 

This unit involves the skills and knowledge required to load and unload goods and cargo, including loading and unloading goods, securing and protecting the load and completing all required documentation.
 
  • Load and unload goods/cargo.
  • Secure and protect load.
  • Complete documentation.
   
TDTE397B PARTICIPATE IN BASIC WORKPLACE COMMUNICATION
  This unit involves the skills and knowledge required to participate effectively in basic workplace communication including communicating information about routine tasks, processes, events or skills, participating in group discussions to achieve appropriate work outcomes, and representing views of a group to others.
 
  • Communicate information about routine tasks, processes, events or skills.
  • Participate in group discussions to achieve appropriate work outcomes.
  • Represent views of the group to others.
   
TDTE897B PROCESS WORKPLACE DOCUMENTATION
 

This unit involves the skills; knowledge required to process workplace documentation including planning the documentation to fulfil the identified purpose and completing the documentation in accordance with requirements. Documentation may include forms, logs, diaries and basic hand-written or typed reports. It may also include entry of information into computer-based documents and forms.
 
  • Plan documentation.
  • Complete documentation.
   
TDTG197B WORK EFFECTIVELY WITH OTHERS
  This unit involves the basic skills and knowledge required to work effectively with others in a workplace including contributing to determination of appropriate work roles, contributing to the planning of activities, and working with others to complete the activities.
 
  • Contribute to determination of appropriate work roles.
  • Contribute to the planning of the activity.
  • Work with others.
   
TDTG701A WORK IN A SOCIALLY DIVERSE ENVIRONMENT
  This unit involves the skills and knowledge required to work in a socially diverse environment, including the development and application of the cultural awareness that is required by all people working in the transport and distribution industries. It includes the cultural awareness required for serving customers and working with colleagues from diverse backgrounds.
 
  • Communicate with customers and colleagues from diverse backgrounds.
  • Deal with cross-cultural misunderstandings.
   
TDTI297C APPLY CUSTOMER SERVICE SKILLS
  This unit involves the skills and knowledge required to apply routine customer service skills to relevant workplace operations including dealing with customer inquiries, monitoring customer satisfaction and taking appropriate action to satisfy customer needs.
 
  • Deal with customer inquiries.
  • Monitor customer satisfaction.
   
TDTD197B SHIFT MATERIALS SAFELY USING MANUAL HANDLING PROCEDURES
 

This unit involves the skills and knowledge required to shift loads using manual handling methods, including assessing the risks associated with relocating the load, planning the relocation process and carrying out the relocation in accordance with the plan.
 
  • Assess risks arising from the relocation of the load.
  • Plan load relocation.
  • Relocate load.
   
TDTA1297B PICK AND PROCESS ORDERS
 

This unit involves the skills and knowledge required to pick and process orders in accordance with workplace requirements including identifying workplace order-picking processes, policies and procedures; picking and despatching orders, and recording stock levels.
 
  • Identify workplace order picking processes, policies and procedures.
  • Pick and dispatch an order.
  • Record stock levels.
   
TDTA1197B PACKAGE GOODS
 

This unit involves the skills and knowledge required to package goods in accordance with regulatory and workplace requirements including selecting materials, packing and unwrapping products, and labelling packaged products/loads to the required labelling standards.
 
  • Select materials and pack and unwrap products.
  • Label packaged products/loads.
   
TDTA1397B RECEIVE GOODS
 

This involves the skills and knowledge required to receive goods in accordance with regulatory and workplace requirements, including identifying workplace procedures and documentation requirements for the receipt of goods; checking and inspecting goods on arrival and completing workplace documentation; and unloading, packing and storing stock.
 
  • Identify workplace procedures and documentation requirements for the receipt of goods.
  • Check and inspect goods on arrival and complete workplace documentation.
  • Unload, unpack and store stock.
   
TDDA1497B USE PRODUCT KNOWLEDGE TO COMPLETE WORK OPERATIONS
This unit involves the skills and knowledge required to use product knowledge to complete work operations in accordance with workplace requirements including identifying products in a subsection of a warehouse or other storage area, examining quality and reporting on products, and using inventory and labelling systems to identify and locate products.
 
  • Identify products in a subsection of a warehouse or other storage area.
  • Examine quality and report on products.
  • Use inventory and labelling systems to identify and locate products.
   
TDTA1797B APPLY PRODUCT KNOWLEDGE TO ORGANISE WORK OPERATIONS
This unit involves the skills and knowledge required to apply product knowledge to the organisation of work operations including identifying and categorising products, matching products to locations based on specified criteria, and assisting individuals to solve stock identification and location problems.
 
  • Identify and categorises products.
  • Match products to locations based on specified criteria.
  • Assist individuals to solve stock identification and location problems.
  • Identify appropriate transfer and handling requirements.
  • Contribute to continuous improvement.
   
TDTA1897B ORGANISE DISPATCH OPERATIONS
 

This unit involves the skills and knowledge required to organise despatch operations in accordance with workplace requirements including planning and organising despatch operations, organising the storage and despatch of stock, and completing all required documentation and records.
 
  • Plan and organise despatch operations.
  • Organise the storage and despatch of stock.
  • Complete documentation.
   
TDTA1997B ORGANISE RECEIVAL OPERATIONS
 

This unit involves the skills and knowledge required to organise receival operations in accordance with workplace requirements including planning and organising receival operations, organising the storage of received stock, and completing all required documentation and records in accordance with workplace procedures and relevant regulatory requirements.
 
  • Plan and organise receival operations.
  • Organise the storage of stock.
  • Complete documentation.
   
BSBCMN310A DELIVER AND MONITOR A SERVICE TO CUSTOMERS
 

This unit involves the skills and knowledge required to identify customers’ needs and to deliver, monitor and evaluate a service provided to customers against the identified customer needs, the organisation’s customer service standards and relevant regulatory requirements.
 
  • Identify customers needs.
  • Deliver a service to customers.
  • Monitor and report on service delivery.
   
BSBCMN302A ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT
  This unit involves the skills and knowledge required to organise own work schedules, monitor and obtain feedback on work performance, and maintain required levels of competence.
 
  • Organise and complete own work schedule.
  • Monitor own work performance.
  • Develop and maintain own competence level.
   
TDTJ297B APPLY QUALITY PROCEDURE
  This unit involves the skills and knowledge required to apply quality procedures within work activities including applying quality concepts to work, planning and trialing improvements in work processes and implementing improvements confirmed through the trials.
 
  • Apply quality concepts.
  • Trial improvements.
  • Implement improvements.
   
TDTF397B IMPLEMENT AND MONITOR OH & S PROCEDURES
  This unit involves the skills and knowledge required to implement and monitor OH&S procedures, including accessing information about OH&S and the workplace policies and procedures, implementing and monitoring procedures for identifying and assessing hazards, implementing and monitoring/auditing procedures for controlling risks, planning and supervising housekeeping arrangements, and implementing and monitoring procedures for dealing with hazardous events.
 
  • Access information about OH&S and the workplace policies and procedures.
  • Implement and monitor procedures for identifying and assessing hazards.
  • Implement and monitor procedures for controlling risks.
  • Plan and supervise housekeeping arrangements.
  • Implement and monitor procedures for dealing with hazardous events.