| CERTIFICATE III IN AUTOMOTIVE SALES - Vehicle (AUR31499) |
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SUPERCEDED ON 01/01/2006 |
| Requiring 22 units for the qualification (4 core units, 15 compulsory units and 3 elective units). |
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| 4 core units are: |
| AUR70125A (CORE) FOLLOW WORKPLACE OH&S PROCEDURES |
- Avoid workplace hazards.
- Maintain cleanliness of equipment & work areas.
- Follow basic security procedures.
- Carry out emergency procedures.
- Identify types of fire fighting equipment and their applications.
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| AUR70278A (CORE) USE AND MAINTAIN WORKPLACE TOOLS EQUIPMENT |
- Select and safely use workplace tools & equipment.
- Service and maintain workplace tools & equipment.
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| AUR70314A (CORE) CONTRIBUTE TO WORKPLACE COMMUNICATION |
- Maintain, interpret and convey workplace information.
- Maintain workplace records.
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AUR70421A (CORE) ESTABLISH RELATIONS WITH CUSTOMERS |
- Establish contact with customers.
- Clarify specific needs of clients.
- Provide information and service.
- Follow up clients needs.
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| 15 compulsory units are: |
| AUR37608A (COMPULSORY) CARRY OUT STOCK CONTROL PROCEDURES |
- Receive & process incoming goods.
- Rotate stock.
- Participate in stock-take.
- Re-order stock.
- Dispatch goods.
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| AUR38150A (COMPULSORY) PRESENT STOCK & SALES AREA |
- Maximise & maintain the presentation of vehicle for sale.
- Maximise presentation of sales area.
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| AUR41303A (COMPULSORY) APPLY SALES PROCEDURES |
- Demonstrate product knowledge.
- Approach customer.
- Customer response.
- Apply product knowledge.
- Gather information.
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| AUR41608A (COMPULSORY) CARRY OUT CASH OR CREDIT FUNDS TRANSFER TRANSACTIONS |
- Handle cash transactions.
- Handle credit funds transfer card transactions.
- Handle cheque transactions.
- Carry out invoicing procedures.
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AUR41769A (COMPULSORY) SELL PRODUCT |
- Present and demonstrate product to customer.
- Obtain customer agreement to purchase product.
- Perform product delivery & customer follow-up procedures.
- Use prospecting methods to locate potential market.
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| AUR41903A (COMPULSORY) APPLY RELEVANT FINANCE, LEASING AND INSURANCE CONTRACT/POLICIES |
- Apply relevant finance / leasing documentation.
- Apply relevant insurance documentation.
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| AUR42008A (COMPULSORY) CARRY OUT MERCHANDISING PROCEDURES |
- Place and arrange merchandise.
- Prepare display labels / tickets.
- Place / arrange & display price tickets and labels.
- Prepare & maintain display area.
- Protect merchandise.
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AUR51677A (COMPULSORY) USE NUMBERS IN THE WORKPLACE |
- Operate with numbers to establish procedures.
- Calculate numerical & related information to establish procedures.
- Interpret & present numerical and related information to establish procedures.
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| AUR62721A (COMPULSORY) ESTABLISH CUSTOMER REQUIREMENTS OF A COMPLEX NATURE |
- Confirm customer requirements.
- Advise customer of available options.
- Inform customer of costs.
- Agree action plan with customer.
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| AUR62807A (COMPULSORY) BUILD CLIENT RELATIONS |
- Ensure maintenance of customer database.
- Establish needs of customer.
- Ensure appropriate treatment of customer.
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| AUR63337A (COMPULSORY) MAINTAIN BUSINESS IMAGE |
- Maintain the physical appearance of the workplace.
- Implement waste disposal processes.
- Maintain enterprise dress & grooming standards.
- Promote products & services provided by the business.
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BSAENT301A (COMPULSORY) PROVIDE INFORMATION AND ADVICE REGARDING THE PRODUCT/SERVICES OF THE DEALERSHIP TO MEET CLIENTS NEEDS |
- Clarify specific needs of clients.
- Provide information and advice.
- Follow-up clients needs.
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| BSAORG301A (COMPULSORY) COORDINATE OWN WORK SCHEDULES WITH THAT OF OTHERS TO ACHIEVE AGREED TEAM / SECTION GOALS |
- Develop own work schedule to achieve team goals.
- Coordinate own work schedule with others.
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| BSATEC202A (COMPULSORY) OPERATE A COMPUTER TO GAIN ACCESS TO AND RETRIEVE DATA |
- Operate computer equipment.
- Open file.
- Retrieve and print data.
- Close file.
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| THHCOR01A (COMPULSORY) WORK WITH COLLEAGUES AND CUSTOMERS |
- Work in a team.
- Maintain personal presentation standards.
- Provide assistance to internal and external customers.
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| 3 elective units are: |
| AUR41803A (ELECTIVE) APPLY LEGAL REQUIREMENTS RELATING TO PRODUCT SALES |
- Access, identify & interpret relevant legal requirements for sales of the vehicle.
- Record and deal with actions performed and results achieved according to enterprise policy and procedure.
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| BSACOM101 (ELECTIVE) FACILITATE COMMUNICATION FLOW |
- Receive and relay oral messages.
- Receive and relay written message.
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| BSAENT201 (ELECTIVE) APPLY KNOWLEDGE OF ENTERPRISE TO PROMOTE ITS PRODUCTS AND SERVICES |
- Apply knowledge of enterprise to complete routine administrative tasks.
- Redirect enquires.
- Provide information from own function area.
- Take follow-up action when required.
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