| CERTIFICATE III IN RETAIL (SIR30207) |
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| Implementation Plan |
| This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team. |
Job Description
Employees undertake a more specialised role involving the responsibility for administration within the retail business. Work includes balancing terminals, producing financial reports and coordinating work teams. |
| Note: the minimum age of enrolment for this course is 18 years of age. |
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| 10 units are required for the qualification (3 core units and 7 elective units). |
| 3 core units are: |
| SIRXOHS002A (CORE) MAINTAIN STORE SAFETY |
This unit is based on the National Occupational Health and Safety Commission (NOHSC) guidelines and describes the performance outcomes, skills and knowledge required to maintain store safety in a retail environment. |
- Inform team members.
- Involve team members.
- Monitor and maintain a safe work environment.
- Implement emergency procedures.
- Identify need for OHS training.
- Maintain OHS records.
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| SIRXRSK002A (CORE) MAINTAIN STORE SECURITY |
This unit describes the performance outcomes, skills and knowledge required to maintain store security in a retail environment. It involves implementing store policy and procedures to ensure store security, informing team members and providing ongoing supervision and training to facilitate awareness and detection of theft. |
- Monitor and maintain store security.
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| SIRXSLS004A (CORE) BUILD RELATIONSHIPS WITH CUSTOMERS |
| It describes the performance outcomes, skills and knowledge required to use advanced sales techniques in building relationships with customers and interacting with customers, applying expert product knowledge as it relates to customers, dealing with difficult customers, establishing and maintaining a customer database, and conducting sales presentations. |
- Establish rapport with customers.
- Apply expert knowledge.
- Provide post sales support.
- Plan sales presentations.
- Implement sales presentation.
- Maintain and utilise a customer database.
- Deal with difficult customers.
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| 7 elective units are: |
| SIRXCCS003A (ELECTIVE) COORDINATE INTERACTION WITH CUSTOMERS |
This unit describes the performance outcomes, skills and knowledge required to coordinate interaction with customers. It involves implementing customer service standards, implementing store policy regarding customer complaints, communicating with management, and leading a customer service team. |
- Implement customer service standards.
- Implement store policy regarding customer complaints.
- Communicate with management.
- Lead customer service team.
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| SIRXICT003A (ELECTIVE) OPERATE RETAIL INFORMATION TECHNOLOGY SYSTEMS |
This unit describes the performance outcomes, skills and knowledge required to use and apply store information technology systems in a retail environment. It involves demonstrating knowledge of the hardware and software in use, editing and updating information and solving problems in relation to hardware and software. |
- Use store information technology system.
- Edit and update information.
- Solve problems.
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| SIRXFIN001A (ELECTIVE) BALANCE POINT-OF-SALE TERMINAL |
This unit describes the performance outcomes, skills and knowledge required to balance a register or terminal in a retail environment. It involves clearing the register, counting money, calculating noncash transactions and reconciling takings. |
- Remove takings from register or terminal.
- Reconcile takings.
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| SIRXMER002A (ELECTIVE) COORDINATE MERCHANDISE PRESENTATION |
| This unit describes the performance outcomes, skills and knowledge required to supervise sales and other staff implementing and maintaining displays according to store merchandising standards. |
- Coordinate merchandise presentation and display.
- Implement merchandise pricing.
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| SIRXMER005A (ELECTIVE) CREATE A DISPLAY |
This unit describes the performance outcomes, skills and knowledge required to plan and implement a display for a retail business. |
- Identify the requirements of the display.
- Develop display ideas.
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- Plan and build displays.
- Maintain display.
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| SIRXQUA001A (ELECTIVE) DEVELOP INNOVATIVE IDEAS AT WORK |
This unit describes the performance outcomes, skills and knowledge required to systematically generate and develop innovative ideas in the workplace. |
- Interpret the need for innovation.
- Generate ideas.
- Collaborate with others.
- Analyse and reflect on ideas.
- Represent ideas.
- Evaluate ideas.
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| SIRXSLS001A - (ELECTIVE) SELL PRODUCTS AND SERVICES |
This unit describes the performance outcomes, skills and knowledge required to sell products and services in a retail environment. It involves the use of sales techniques and encompasses the key selling skills from approaching the customer to closing the sale. It requires a basic level of product knowledge. |
- Apply product knowledge.
- Approach customer.
- Gather information.
- Sell benefits.
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- Overcome objections.
- Close sale.
- Maximise sales opportunities.
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