| Customer Contact Trainers |
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Mary Vincent |
| Assessor/Trainer |
| Customer Contact Trainer |
Mary is a highly qualified trainer holding a Certificate IV in Business (Frontline Management) and Certificate II and III in Retail Operations plus a Certificate IV in Assessment and Workplace training. Having worked in a number of call centre operations as trainer/coach for both Certificate III and Certificate IV in Customer Contact, Mary brings a blend of real life experience and fun to the classroom. she worked at Flight Centre as a Manager of their leadership centre for 15 years.Her passion is to nurture and develop the skills of those she is working with.
- BSB60201 - Advanced Diploma of Business Management
- BSB60407 - Advanced Diploma of Management
- TAA40104 - Certificate IV in Training and Assessment
- Bachelor of Arts (ANU) 1988
- WRR30202 - Certificate III in Retail Operations
- SIR30207 - Certificate III in Retail
- ICT20102 - Certificate II in Customer Contact
- ICT40102 - Certificate IV in Customer Contact
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Wendy Hutchinson |
| Assessor/Trainer - SOUTH AUSTRALIA |
| Customer Contact Trainer |
Wendy is an enthusiastic facilitator, assessor, coach and mentor with a long and successful training career, delivering training to various industries, local government and corporate institutions. Her background includes working within local government, the retail and wholesale industry and media.
Qualifications delivered include Certificate III, IV & Diploma in Financial Services, Business Administration, Frontline Management, Business Development and Certificate III & IV in Retail and Customer Contact. Certificate IV in TAA. Wendy has worked extensively with International Students from a diversity of cultures.
Wendy is committed to excellence and enriching the lives of those with whom she works and their organisations.
Wendy’s qualifications include:
- TAA40104 - Certificate IV in Training and Assessment
- BSB51004 - Diploma of Business (Frontline Management)
- FNB50199 - Diploma in Financial Services
- Diploma in Professional Counselling – Majoring in Workplace Relations & Relationships Counselling (NTIS30073 QLD)
- Justice of the Peace
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Charné Hamer |
| Assessor/Trainer |
| Customer Contact Trainer |
Charné Hamer is an accredited trainer specialising in all facets of the sales and service industries.
Charné has over 5 years experience in delivering accredited, competency based programs. Her training sessions are entertaining and focused highly on the positive development of the candidate.
Her qualifications include:
- WRW30101 - Certificate III in Wholesale Operations
- BSB30301 - Certificate III in Business Sales
- BSZ40198 - Certificate IV in Assessment and Workplace Training
- BSB40501 - Certificate IV in Business Development
- Bronze and Silver Wine Appreciation
- Statement of Participation "Assessment Tools 1 Design&Develop", July 23rd 2009
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Karen Hollenbach |
| Assessor/Trainer -VICTORIA (Instyle Training) |
| Customer Contact Trainer |
Karen is a goal oriented, people focussed person with over twelve years experience within dynamic sales and marketing environments. As a field sales manager within Diageo; a world leader in premium beverages she brings a wealth of on the ground experience. As an experienced trainer/assessor, she plants seeds in people’s minds; challenges, stimulates and empowers the individuals she trains. Karen values understanding each individual's realities or truths and building on these perspectives to make connections with the topics being explored. She is a lead facilitator of people's learning. Her key role is to encourage people to produce their own comprehension of a particular subject by encouraging a co-operative learning environment and relationships between team members through group discussions, group activities and feedback forums. In turn she aims to generate continuous improvement within the business through the individuals.
Karen possesses:
- SIR40207 - Certificate IV in Retail Management
- SIR30307 - Certificate III in Wholesale
- BSB40307 - Certificate IV in Customer Contact
- TAA40104 - Certificate IV in Training and Assessment
- Bachelor of Business
- Graduate Diploma of Education
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Kalli Seremetis |
| Assessor/Trainer - VICTORIA (Instyle Training) |
| Customer Contact Trainer |
Kalli is an enthusiastic facilitator, assessor, coach and mentor with extensive experience in training different industries and demographics in both corporate and government associated organisations. Her background includes working within employment services, contact centres, retail and community focused organisations. Kalli is committed to making a difference with her unique approach to those she shares the training room with!
Kalli’s qualifications include:
- BSB40307 - Certificate IV in Customer Contact
- TAA40104 - Certificate IV in Training and Assessment
- Bachelor of Social Science – Human Resource Management Major
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Graeme Josephs |
| Assessor/Trainer |
| Customer Contact Trainer |
Graeme combines his many years as a high achieving sales professional in the telecommunications industry with many life experiences, along with his passion to always to learning, to assist people to learn as individuals as well as within great team environments.
Graeme is currently working towards completion in Diploma of Business Administration (BSB50407), Diploma of Business (BSB50307), Diploma of Management (BSB51107) and Diploma of Marketing (BSB51207).
Graeme has experience training in corporate and international clients with qualifications in the following:
- BSB30107 - Certificate III in Business
- BSB30207 - Certificate III in Customer Contact
- TLI30107 - Certificate III in Transport and Logistics (Warehousing and Distribution)
- BSB40207 - Certificate IV in Business
- BSB40307 - Certificate IV in Customer Contact
- BSB40507 - Certificate IV in Business Administration
- BSB40607 - Certificate IV in Business Sales
- BSB40807 - Certificate IV in Frontline Management
- TAA40104Certificate IV in Training and Assessment
- Certificate IV in TESOL (Teaching English)
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John Koukoulis |
| Assessor/Trainer |
| Customer Contact Trainer |
John’s belief is to create a superior standard of excellence in all that he undertakes.
He has a wealth of experience and knowledge of the business industry that he draws on
to create a holistic and dynamic learning experience. Not only does John deliver with the utmost professionalism, but he also leaves everyone feeling inspired.
John possesses:
- TAA40104 - Certificate IV in Training and Assessment
- ICT40102 - Certificate IV in Customer Contact
- BSB60201 - Advanced Diploma of Business Management
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